Sr. Demo Engineer
Core
Lead escalation point for technical operations and demo environment tickets within the EMEA region, ensuring reliability and availability of demo environments for Sales Engineers.
Role type
Senior IC demo engineer (SaaS support & cloud infrastructure)
Builds
Demo environments for Sales Engineers and field teams
Domain
SaaS / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AWS EC2 management, AWS Systems Manager (SSM), SaaS technical support (Tier 2/3), root-cause analysis, API integration, identity provider setup, automation scripting
Preferred skills
Multi-cloud AI agent platform management, browser automation (Playwright/Selenium/Cypress), Infrastructure-as-Code (Ansible/Terraform), Python/Bash/PowerShell scripting, Identity Governance and Administration (IGA)
Technologies
AWS EC2, AWS Systems Manager, Amazon Bedrock Agents, Google Cloud Vertex AI, Azure AI Foundry, Playwright, Selenium, Cypress, Ansible, Chef, Puppet, Terraform
Responsibilities
Perform deep technical triage and root-cause analysis for environment failures; manage virtual server infrastructure and patching via SSM; oversee SaaS tenant configurations and API integrations; develop automated test scripts and orchestration playbooks; serve as primary escalation contact for EMEA region
Seniority
Senior, hands-on IC