Tech Support Engineer
Core
Provide technical support for industrial software solutions, assisting with site commissioning, system upgrades, and resolving complex technical issues for customers in energy, infrastructure, and manufacturing.
Role type
Senior IC solution support engineer (industrial software)
Builds
Industrial software solutions for energy, infrastructure, chemicals, and minerals
Domain
Industrial software, power systems, electrical control systems
Deliverable
client delivery
Required skills
software troubleshooting, hardware troubleshooting, network troubleshooting, database troubleshooting, system diagnosis, power systems knowledge, electrical systems knowledge, server installation, network configuration, OS configuration, SQL querying, VB.Net, C#, HTML5, SCADA, HMI, PLC, control systems, transformer protection, CRM systems
Preferred skills
AVEVA Wonderware products, Manufacturing Execution System, on-site or remote advanced technical support
Technologies
SQL, VB.Net, C#, HTML5, SCADA, HMI, PLC, Wonderware, CRM
Responsibilities
Assist Application Engineers with site-specific difficulties during new site commissioning, system upgrades, and expansions; Research, identify, develop, and recommend corrective measures for technical and application issues; Resolve technical problems from end customers, application engineers, and engineering teams; Identify and qualify product and solution failures; Design, plan, research, evaluate, and test complex systems used to monitor and/or control electrical equipment; Participate in power monitoring system development projects by contributing knowledge of customer applications and providing test scenarios; Case tracking and research/documentation of technical problems using Knowledge Base.
Seniority
Mid-level, hands-on IC
