Senior Content Analyst
Core
Guide service teams to deliver exceptional customer experience for historical financial information (Balance Sheet, Income Statement, Cash Flow) to global clients, ensuring data accuracy and timely resolution of cases.
Role type
Senior Associate Content Analyst (Financial Data Operations)
Builds
Historical financial data products and dashboards for clients
Domain
Financial markets infrastructure and data
Deliverable
dashboards & analysis
Required skills
Financial fundamentals (accounting standards), Incident Management, Root cause analysis, Mentoring, Data storytelling, SQL, Power BI, Advanced Excel, Statistics (R), Lean/Six Sigma
Preferred skills
Python, Power Apps, Scikit-learn, NumPy, pandas, Jupyter, Project management, Process optimization
Technologies
Eikon, RKD, RDP, DSS, DS, Service Cloud, Power BI, SQL, R, Python
Responsibilities
Guide service teams to meet service metrics and customer experience standards; Resolve cases timely using TEN principles and Next Gen targets; Partner with cross-content teams for incident management and data ingestion; Analyze cases to identify root causes and implement preventive actions; Mentor and train service resolvers; Partner with operations managers on client enhancements; Run reports on DCC, outstanding cases, and service dashboards.
Seniority
Senior Associate, hands-on IC with leadership responsibilities
