Associate, FX Service Operations
Core
Ensure stable and efficient operation of FX trading platforms across the global trading lifecycle through proactive monitoring, pre-market readiness, and early issue identification.
Role type
Associate, FX Service Operations (Financial Services)
Builds
Operational checks, incident reports, weekly performance dashboards, and automated monitoring processes.
Domain
Financial Markets / FX Trading Infrastructure
Required skills
Proactive monitoring, issue identification, stakeholder communication, incident/problem/escalation processes, ITSM tools, advanced Excel, RPA/MIS concepts, automation initiatives
Preferred skills
Basic understanding of financial markets, RPA concepts, automation of checks
Technologies
ITSM tools, Excel, RPA, MIS
Responsibilities
Perform proactive and confirmatory checks across markets and systems to ensure platform readiness; Maintain and enhance operational checks; Develop and maintain processes, procedures, and escalation frameworks; Coordinate with automation teams to onboard checks; Produce weekly reports and dashboards to monitor performance; Support proactive customer alert management and event logging; Identify opportunities to automate checks and streamline processes.
Seniority
Associate, hands-on IC