Analyst, Billing & MyAccount
Core
Manage end-to-end customer requests related to billing, account management, and order fulfillment, ensuring accurate and timely resolution.
Role type
Associate-level customer service analyst
Builds
Customer outcomes and operational efficiency
Domain
Financial markets infrastructure
Deliverable
client delivery
Required skills
end-to-end request management, cross-functional collaboration, complex issue escalation, professional written communication, inbound/outbound call handling, workload prioritization
Preferred skills
process improvement, attention to detail, flexibility
Responsibilities
Manage end-to-end customer requests related to billing, account management, and order fulfillment; Handle complex requests and escalation coordinating with relevant teams; Prepare, review, and draft customer responses, internal communications, knowledge articles, and process documentation; Handle inbound and outbound customer calls including support for AMERS clients; Collaborate effectively with global cross-functional teams.
Seniority
Associate