Collaboration Operations Engineer
Core
Manage end-to-end messaging email systems (Exchange Server and Exchange Online) and support a hybrid Office 365 environment.
Role type
Senior IC Office 365 Tenant Administrator
Builds
Enterprise collaboration platform (Exchange, SharePoint, Teams, OneDrive)
Domain
Financial Services / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Exchange 2016+, Office 365, Active Directory, Entra ID (Azure AD), hybrid environment support, patch and configuration management, SMTP relay and email routing, Major Incident Management, root cause analysis, PowerShell scripting
Preferred skills
Mimecast, Power Platform, Microsoft Purview, ServiceNow, Microsoft Office 365 certifications
Responsibilities
Act as 3rd tier support for messaging escalated issues; manage and support Office 365 services; ensure reliability and scalability of services; perform root cause analysis and implement post-incident recommendations; proactively review monitoring systems and revise thresholds; lead projects to assess and optimize enterprise systems; document and uphold systems policies and standards.
Seniority
Senior, hands-on IC
