Senior Support Engineer
Core
Provide technical direction for Risk Products, ensure appropriate technology usage, and drive operational efficiency and customer value.
Role type
Senior Support Engineer (Technical Lead)
Builds
Risk Products and related infrastructure
Domain
Financial markets infrastructure / Java application support
Deliverable
production ML models | product features | infrastructure
Required skills
Java/J2EE development and support, CI/CD pipelines, incident response and troubleshooting, team leadership and mentoring, technical documentation, AWS Cloud Technologies, Git, Jira, Confluence, ServiceNow, GitLab Pipeline, EKS
Preferred skills
Python, polyglot environments, system-level design, clean and reusable code libraries
Technologies
Java, J2EE, AWS, EKS, Git, Jira, Confluence, ServiceNow, GitLab Pipeline
Responsibilities
Review, analyze, and modify software systems; determine project requirements and develop work schedules; analyze operations and schedule training; produce scripts for automated processes; lead groups of engineers and management; collaborate with stakeholders to maintain and deploy solutions; establish technology standards; review peer work; provide timely support to fix issues; participate in problem resolution workflows.
Seniority
Senior, hands-on IC with leadership responsibilities
