Digital/Technical Product Manager Senior (MSR Desktop)
Core
Senior Digital/Technical Product Manager responsible for the discovery, delivery, and optimization of MSR Desktop and other digital/technology products for USAA's military community members.
Role type
Senior IC Digital/Technical Product Manager
Builds
Multi-platform digital and technology solutions, specifically the MSR Desktop contact center tool
Domain
Financial Services / Military Community / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Digital/Technology Product Management, Strategy & Planning, User Experience (UX), Process Engineering, Analytics, Research/Testing, Agile/Lean Product Development, Roadmap Development, Journey Mapping, Competitive Analysis, Human-Centered Design
Preferred skills
MSR Desktop tool experience, Large-scale tool rollout experience, Jira/Mural/Figma/Rally/Clarity proficiency, US military service or military spouse experience
Technologies
MSR Desktop, Jira, Mural, Figma, Rally, Clarity
Responsibilities
Develop product strategy, vision, and goals; translate customer needs into initiatives and drive execution; shepherd products from idea to market validation; lead cross-functional teams; analyze performance against KPIs/KRIs; conduct research and situational analysis; present complex concepts to senior leadership.
Seniority
Senior, hands-on IC