Bank Business Process Consultant Lead
Core
Lead strategic transformation initiatives for contact center operations, focusing on AI-driven innovation to modernize business processes and enhance member experience.
Role type
Senior Lead Business Process Consultant (Banking/Contact Center)
Builds
Scalable AI-enabled business capabilities and optimized contact center workflows for USAA members
Domain
Banking / Financial Services / Contact Center Operations
Deliverable
production ML models | product features
Required skills
Business process design, AI strategy and application, risk management frameworks, regulatory compliance, strategic planning, stakeholder management, data analytics, contact center operations expertise, retail banking subject matter expertise, project leadership
Preferred skills
Large-scale transformation leadership, industry trend anticipation, senior leader influence, ambiguity navigation, proof-of-concept execution, customer-centric innovation
Technologies
AI technologies, process improvement tools, workflow automation platforms
Responsibilities
Define strategic vision for business process transformation integrating AI; design and develop new business capabilities; align business deliverables with bank strategy and risk frameworks; lead complex transformation projects; apply risk and compliance methodologies; consult on process optimization; utilize data analytics for strategic decision-making; ensure effective risk identification and control for new activities
