Intermediate Level Decision Science Analyst - Member Value
Core
Transform member service experiences through end-to-end analytics to drive higher member satisfaction and value.
Role type
Intermediate Level Decision Science Analyst (Member Value)
Builds
Data-driven insights and service strategies for USAA members
Domain
Insurance (P&C, Bank, Finance) + Decision Science
Deliverable
dashboards & analysis
Required skills
SQL, statistical techniques, data visualization, exploratory data analysis (EDA), hypothesis testing, risk measurement
Preferred skills
Advanced degree in quantitative field, experimental design, test-and-learn strategies, connecting customer data to channel activity
Technologies
SQL, SAS, BI tools
Responsibilities
Collaborate with cross-functional teams on business objectives; apply advanced analytical techniques to medium-to-large scale business problems; translate complex data into actionable recommendations; present findings to mid-level management; document assumptions and methodology; identify and monitor business risks
Seniority
Intermediate, hands-on IC