Customer Care Supervisor
Core
Supervise general office and customer service activities critical to daily warehouse operation results.
Role type
Customer Care Supervisor
Builds
Customer service operations and reporting for warehouse/distribution clients
Domain
Warehousing and Distribution
Deliverable
dashboards & analysis
Required skills
Supervision, training, performance feedback, billing handling, customer claims validation, escalation management, root cause analysis, report preparation, problem-solving, Microsoft Office proficiency, physical lifting (20 lbs)
Preferred skills
Flexible scheduling, weekend availability
Responsibilities
Supervise and assign duties to direct reports, serve as point of contact for billing and claims, handle escalated customer issues, coordinate with Operations for turnaround goals, prepare customer activity reports, conduct root cause assessments
Seniority
Mid-level, hands-on IC