IT Digital Applications Delivery Support
Core
Provide functional support, troubleshooting, and continuous improvement for Microsoft Dynamics 365 Business Central and related ERP applications to support mining and tunnelling operations.
Role type
Mid-level functional ERP applications support specialist
Builds
Reliable, secure, and user-friendly digital solutions for global mining operations
Domain
Mining industry / Enterprise Resource Planning (ERP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Dynamics 365 Business Central, ERP support, application configuration, incident management, test scenario design, business process workflows, system upgrades, user training
Preferred skills
ITIL Foundation, application integrations, business process automation (BPA), business intelligence (BI), enterprise system security
Technologies
Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, Dynamics AX, Dynamics 365
Responsibilities
Investigate and resolve application issues and user enquiries; support application upgrades and new technology implementations; develop and maintain user documentation and training materials; maintain application security and user access controls; identify and implement continuous improvement opportunities
Seniority
Mid-level, hands-on IC
