Product Specialist – Mechanical UG Coal
Core
Embed with customer operations to maximize performance, safety, and availability of Sandvik Bolter Miner equipment in underground coal mining.
Role type
Senior IC Product Specialist (Mechanical Mining Equipment)
Builds
Fleet performance and uptime for underground coal mining customers
Domain
Mining (Underground Coal) + Mechanical Equipment
Deliverable
physical/clinical work
Required skills
Mechanical Trade Certificate, 7+ years post-trade underground mining experience, equipment diagnostics, maintenance coaching, root cause analysis, warranty claim investigation, telemetry data analysis, spare parts recommendation
Preferred skills
Sandvik Mechanical Cutting equipment expertise, technical training delivery
Technologies
Machine telemetry systems
Responsibilities
Diagnose and resolve complex equipment issues on-site, coach customer and Sandvik technicians on maintenance procedures, analyze machine downtime data to develop action plans, lead root cause analysis for component failures, investigate warranty claims, recommend spare parts for maintenance activities, utilize telemetry data to optimize fleet performance
Seniority
Senior, hands-on IC