Senior Debt & Revenue Protection Officer - Derby
Core
Field-based officer investigating energy debt, suspected theft, and welfare concerns for residential and business customers in the Derby area.
Role type
Senior field operations officer (revenue protection & welfare)
Builds
Sustainable payment solutions and safety interventions for energy customers
Domain
Energy utilities (gas and electricity)
Deliverable
client delivery
Required skills
Energy industry experience, knowledge of energy theft and revenue protection, investigative skills, problem-solving, independent field work, compliance knowledge
Preferred skills
Empathy, de-escalation techniques, negotiation skills
Technologies
Smart meters, metering systems
Responsibilities
Visit customer premises to investigate debt, welfare concerns, and suspected energy theft; assess customer circumstances and agree sustainable resolutions; identify and address immediate safety or metering concerns; complete energy consumption assessments and support billing; negotiate payment solutions; manage first-stage complaints; work safely and independently in the field.
Seniority
Senior, hands-on IC