Senior Debt & Revenue Protection Officer - Oxford & Reading
Core
Investigate and resolve energy theft, welfare concerns, and debt issues for residential and business customers to ensure safety and sustainable payment solutions.
Role type
Senior field operations officer (energy debt & revenue protection)
Builds
Safe customer outcomes and accurate billing for energy suppliers
Domain
Energy utilities / Customer welfare & revenue protection
Deliverable
physical/clinical work
Required skills
Energy industry technical knowledge, theft detection (gas/electricity), metering inspection and removal, customer vulnerability assessment, negotiation, complaint management, safety compliance
Preferred skills
Empathy, fact-finding, de-escalation techniques, supply licence condition understanding
Technologies
Electric meters, thermostats, heat pumps, solar panels, EV chargers
Responsibilities
Visit customer premises to assess welfare and debt situations, inspect and remove meters when required, conduct consumption assessments for theft cases, present payment options and support customers in choosing solutions, manage first-line complaints, promote safety and environmental policies
Seniority
Senior, hands-on field IC