Senior Debt & Revenue Protection Officer
Core
Field-based officer investigating energy debt, suspected theft, and welfare concerns for residential and business customers in North Wales.
Role type
Senior field operations officer (revenue protection & welfare)
Builds
Sustainable debt resolutions and safety interventions for customers
Domain
Energy utilities (gas/electricity) in the UK
Deliverable
client delivery
Required skills
Energy industry experience, knowledge of energy theft/revenue protection, field investigation, problem-solving, independent decision-making, compliance with regulations
Preferred skills
Empathy, de-escalation techniques, safe working practices
Technologies
Smart meters, gas meters, electricity meters
Responsibilities
Visit premises to investigate debt, welfare, and suspected theft; assess customer circumstances and agree sustainable resolutions; identify and address immediate safety or metering concerns; complete energy consumption assessments; negotiate payment solutions; manage first-stage complaints; work safely and independently in the field.
Seniority
Senior, hands-on IC