Childcare Assistance Eligibility Technician
Core
Determine eligibility for new Low-Income applicants and Colorado Works families seeking childcare assistance from intake to ongoing status.
Role type
Eligibility Technician
Builds
Eligibility determinations for childcare assistance programs
Domain
Public sector / Human Services / Economic Security
Deliverable
dashboards & analysis
Required skills
Determining eligibility for public assistance programs, High-volume direct contact customer service, Navigating multiple systems (CHATS, CBMS, WMS), Reading and applying complex regulations, Data entry
Preferred skills
Experience with CCAP, Human Services or Government Agency background, Multitasking
Technologies
CHATS, CBMS, WMS
Responsibilities
Determine eligibility for new Low-Income applicants and Colorado Works families seeking childcare assistance from intake to ongoing status, Learn and use the Childcare Automated Tracking System (CHATS), Colorado Benefits Management System (CBMS), and Work Management System (WMS) to ensure eligibility is determined in a timely and accurate manner, Provide world class customer service in all client interactions, Perform other related duties as assigned