Lead Child Support Technician
Core
Lead a team of Child Support Technicians to establish, enforce, and modify child support obligations, ensuring cases are documented accurately and clients receive support.
Role type
Senior IC child support establishment and enforcement lead
Builds
Child support enforcement cases and legal documentation for families
Domain
Public sector social services / child support enforcement
Required skills
Child support case management, ACSES system proficiency, CSE tools, legal document preparation, negotiation, mentoring, process improvement, LEAN principles
Preferred skills
None stated
Technologies
ACSES, CSE Tools
Responsibilities
Provide on-the-job training and mentor new and tenured employees; Monitor work activity and review case records for accuracy and compliance; Develop or modify work plans and procedures; Interview parents, negotiate agreements, and prepare legal actions; Assign and distribute work, review assignments, and resolve operational problems; Implement process improvements and contribute to performance plans.
Seniority
Senior, hands-on IC with team leadership