Area Customer Experience Specialist - Lane Ave
Core
Financial concierge providing multi-branch support, processing transactions, and advising customers on banking products to achieve financial goals.
Role type
Senior IC customer experience specialist (branch banking)
Builds
Banking products and services (deposits, loans, account maintenance)
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer service, transaction processing, cash handling, banking product knowledge, technology education, regulatory compliance
Preferred skills
Cash handling, acumen in banking sales and lending, military service in administration or contracting
Technologies
Online banking, mobile banking, ATM banking
Responsibilities
Provide coverage in all aspects of branch banking including customer transactions and servicing needs; Process customer transactions accurately maintaining proper cash controls; Educate customers on deposits, loans, and bank technology; Resolve customer issues; Travel between multiple branch locations throughout the week.
Seniority
Entry-level to Mid-level, hands-on IC