Customer Experience Banker (Alpena, MI)
Core
Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending banking products.
Role type
Customer Experience Banker (Non-NMLS)
Builds
Consumer and business customer relationships
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
customer service, sales, relationship management, deposit product knowledge, cash handling, technology proficiency
Responsibilities
Providing excellent customer service and resolving issues, educating customers on deposit products, proactively identifying growth opportunities via sales process and outbound calling, referring customers to other bank areas, adhering to operational and regulatory policies
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