Manager, Software Development 3
Core
Lead engineering initiatives for eBay's global customer experience, focusing on scalable platforms for digital self-service and agent-assisted support channels.
Role type
Senior Software Development Manager (Identity domain)
Builds
Scalable APIs, internal frameworks, batch processing programs, and email systems for customer support automation and personalized communications.
Domain
Ecommerce / Customer Support Technology
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems architecture, SOA/SOAP web services, RESTful APIs, messaging solutions (Kafka, Flink), Java, Python, Spring Boot, CI/CD, containerization (Docker/Kubernetes), DevOps practices, Agile methodologies, team leadership, system design.
Preferred skills
AI-assisted development tools, enterprise-scale customer support platforms, global team management, technical vision setting.
Responsibilities
Lead design and end-to-end ownership of scalable APIs and batch programs; build and scale a globally distributed engineering team; provide technical and people leadership for system architecture and career development; drive integration with customer support platforms; champion AI adoption for developer productivity; establish DevOps practices including observability and reliability engineering; align engineering priorities with business goals; ensure system security and resilience.
Seniority
Senior, hands-on IC with leadership responsibilities
