Senior Manager-Staff Software Engineering
Core
Lead strategy and execution for high-performance, low-latency communications platforms and applications, managing a team of engineers to deliver enterprise-wide solutions on AWS.
Role type
Senior Manager, Staff Software Engineering
Builds
Enterprise-wide communications solutions and contact center platforms on AWS
Domain
Insurance technology, Cloud Infrastructure, Contact Center (CPaaS)
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture, Performance benchmarking, Capacity planning, Team leadership, Strategic roadmap execution, Technical debt management, Cross-functional alignment, Agile delivery, Site Reliability Engineering principles, Automated testing standards
Preferred skills
Multi-cloud knowledge (GCP, Azure), Data modeling for analytics, Cultural change management, Mentoring technical leaders
Technologies
AWS (Connect, Lambda, API Gateway, IAM, VPC, CloudWatch, Kinesis, DynamoDB, RDS, SNS, SQS, EventBridge), Python, Java, Go, .NET, JavaScript/TypeScript, RESTful web services, Jira, Azure DevOps, MS Project, Visio
Responsibilities
Lead strategy and execution of a technical roadmap to increase delivery velocity; Manage and develop technical teams including hiring, coaching, and performance management; Collaborate with product teams to address performance and resiliency issues; Drive process improvement and cost leadership initiatives; Ensure high-priority technical debt is solved efficiently; Report on team progress and key metrics; Identify and mitigate project risks; Foster a culture of growth mindset and technical excellence.
Seniority
Senior, hands-on IC with management responsibilities
