Distinguished Engineer, Applied AI
Core
Lead the technical direction and architecture of an AI-powered CRM platform using LLMs and agentic AI to transform customer communication touchpoints into a system of intelligence and action.
Role type
Distinguished Engineer, Applied AI (Technical Lead)
Builds
AI-powered CRM platform, Agent Workspace, Knowledge Management, Customer Insights platform
Domain
Insurance / Applied AI / Distributed Systems
Deliverable
production ML models | infrastructure
Required skills
LLM-based systems, agentic frameworks, microservices architecture, multi-region active-active infrastructure, observability, auto-failover, self-healing systems, incident response, distributed systems design, CI/CD, infrastructure as code, open-source frameworks
Preferred skills
Salesforce or enterprise CRM platforms, technical thought leadership (publications, patents)
Technologies
Java, C++, Python, C#, AWS, GCP, Azure, REST APIs
Responsibilities
Lead architectural decisions for CRM AI capabilities, define and implement multi-region active-active infrastructure, establish engineering standards for observability and SLA management, mentor Staff and Senior Engineers, drive incident response and post-mortems, scope and build scalable distributed systems
Seniority
Distinguished, hands-on IC with leadership responsibilities
