Business Analysis Manager (Operational Excellence Manager)
Core
Hands-on and strategic role driving continuous improvement, operational efficiency, and cost reduction across Service and FCOE operations through data analysis, process mapping, and modern methodologies.
Role type
Senior IC Operational Excellence Manager
Builds
Process improvements, business cases, reusable standards, and operational dashboards
Domain
Business Operations / Operational Excellence / Process Optimization
Required skills
Process mapping, Lean, Six Sigma, root-cause analysis, data analytics, stakeholder collaboration, change management, financial modeling, project management
Preferred skills
AI/automation implementation, digital transformation, advanced analytics, strategic planning
Technologies
Visio, Lucid, Miro, Smartsheet, Power BI, JIRA, MS Office Suite
Responsibilities
Conduct process assessments to identify inefficiencies, create current/future-state process maps, lead cross-functional improvement initiatives, develop business cases with cost-benefit analyses, track initiative progress and KPIs, lead change management activities including training and SOP updates.
Seniority
Senior, hands-on IC