Associate Director, CX/UX Design (TAA) – Hybrid R0060117
Core
Leads product design strategy, UX practice maturity, and experience quality for Tax & Accounting North America, translating business strategy into clear UX direction and guiding AI-enabled product experiences.
Role type
Senior IC/Manager Associate Director, CX/UX Design
Builds
Scalable, trustworthy, and accessible AI-enabled tax and accounting workflows
Domain
Financial Services (Tax & Accounting) + AI/ML
Deliverable
production ML models
Required skills
Strategic UX leadership, managing managers and senior ICs, defining UX strategy, cross-functional alignment, AI product design, design system governance, executive communication, budget and resource management
Preferred skills
Experience in complex/ambiguous environments, coaching and talent development, responsible AI adoption practices
Technologies
AI tools, design systems, analytics platforms
Responsibilities
Lead and align multiple UX teams around a shared experience vision; Define and drive TAA NA UX strategy in alignment with enterprise priorities; Set product design direction across complex initiatives; Own UX outcomes across TAA NA in partnership with Product, Engineering, and Research; Lead the UX strategy for AI-enabled experiences; Represent UX in cross-functional and executive settings; Manage budgets, staffing plans, and resource allocation
Seniority
Senior, hands-on IC with management responsibilities
