Senior Business Process Consultant
Core
Drive strategy, design, and implementation of new/upgraded customer-facing or internal products and process improvements to improve revenue growth and operational efficiencies.
Role type
Senior Business Process Consultant (Strategy & Operations)
Builds
Customer-facing and internal platforms, processes, and projects
Domain
Professional services, legal, tax, accounting, finance, audit, risk, compliance, healthcare
Required skills
Business analysis, process re-engineering, project management, requirements elicitation, solution design, stakeholder management, investment case creation, use case documentation, risk mitigation, Agile/SAFe/Waterfall methodologies, Microsoft Office Suite, Requirements Management and Diagramming Tools (ADO, JIRA, Confluence, Lucid, Miro, Visio)
Preferred skills
MBA, Six Sigma Green or Black Belt Certification, 10-12 years of experience in Product Development/Business Analysis/Project Management
Technologies
ADO, JIRA, Confluence, Lucid, Miro, Microsoft Visio, Microsoft Office Suite
Responsibilities
Lead design of initiatives and re-engineering of processes to improve customer service and efficiency; Act as advisor to senior management and 'Voice of the Field' for process initiatives; Translate strategic objectives into business and system requirements; Manage project team priorities, timelines, budgets, and scope; Review and approve QA test approaches and user acceptance testing materials; Facilitate transition of projects to production environment and monitor post-deployment performance.
Seniority
Senior, hands-on IC with strategic leadership