IT Security Manager - Customer Trust & Assurance
Core
Lead customer security inquiries, audits, and assessments while acting as a trusted advisor to sales and business development teams to build confidence and enable growth.
Role type
Senior IC IT Security Manager (Customer Trust & Assurance)
Builds
Customer trust programs, security sales playbooks, and audit readiness documentation
Domain
Enterprise Software / Cybersecurity / Compliance
Deliverable
client delivery
Required skills
Customer-facing security advisory, audit and questionnaire management, security framework expertise (NIST, SOC 2, ISO 27001, GDPR), contract security clause review, cross-functional leadership, product knowledge translation
Preferred skills
Scalable customer trust program development, business acumen
Technologies
NIST CSF, NIST 800-53, SOC 2, ISO 27001, DORA, GDPR
Responsibilities
Lead review and response to customer security inquiries including questionnaires and audits; Act as internal SME for GTM team on security topics; Represent company externally in security conversations; Develop security sales playbooks and standardize messaging; Support third-party risk and due diligence processes; Lead review of security clauses in contracts; Coordinate support for customer compliance audits
Seniority
Senior, hands-on IC with leadership responsibilities