Director, Content Operations - Agency G
Core
Senior operational leader responsible for shaping and running the day-to-day operations of Agency G, Gilead's in-house agency, translating enterprise strategy into disciplined execution for global marketing content.
Role type
Senior operational leader (Director level)
Builds
Global marketing content operations, agency-quality partner experience, and scalable content delivery workflows.
Domain
Healthcare / Marketing Operations / Content Production
Required skills
Global operations leadership, strategy-to-execution translation, cross-functional stakeholder management, regulated content execution, process excellence and governance, AI and automation oversight, performance management, vendor and team leadership.
Preferred skills
Experience with in-house agency models, marketing resource management (MRM) systems, change enablement, data-driven decision making.
Technologies
Marketing Resource Management (MRM), content workflow platforms, AI and automation tools.
Responsibilities
Lead day-to-day operations including intake, prioritization, capacity planning, and delivery tracking; translate strategic direction into practical workflows and standards; coordinate integrated timelines across brands, channels, and markets; ensure compliance with regulated content requirements; standardize processes and playbooks for repeatable execution; oversee partner and vendor performance; establish operational metrics and dashboards; drive adoption of AI and automation capabilities.
Seniority
Senior, hands-on IC with strategic oversight
