Manager, Quality Assurance
Core
Primary support contact for Quality Assurance users across Gilead affiliate organizations requiring assistance with SAP Quality Management (QM) processes.
Role type
Senior IC SAP Quality Management Support Specialist
Builds
SAP QM processes, quality master data, inspection management, batch release, and usage decisions
Domain
Pharmaceutical/Biotechnology / SAP Quality Management
Required skills
SAP Quality Management (SAP QM), GxP-regulated environment operations, 21 CFR Part 11 compliance, CAPA and deviation management, User Acceptance Testing, regression testing, system change control, root cause analysis, stakeholder management, training delivery
Preferred skills
Global affiliate support experience, SAP S/4HANA Quality Management certification
Technologies
SAP QM, SAP S/4HANA
Responsibilities
Provide first-line support and troubleshooting for SAP QM processes; Guide users on material master setup, inspection plans, batch release, and quality notifications; Investigate and triage reported issues; Execute UAT and regression testing; Maintain documentation and training materials; Coordinate with IT and system owners for enhancements.
Seniority
Senior, hands-on IC
