Associate Supervisor, Referals
Core
Develop operational leadership for referral operations, supervising Care Coordinators to ensure quality referral processing and patient experience.
Role type
Associate Supervisor (Referral Operations)
Builds
Referral workflows and patient care coordination services
Domain
Healthcare (Medicare Advantage)
Required skills
Referral operations management, team supervision and coaching, performance monitoring, process improvement, data analysis, policy adherence, stakeholder communication
Preferred skills
Medicare Advantage experience, prior supervisory experience, bilingual (English/Spanish)
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), web-based insurance sites
Responsibilities
Supervise assigned team of Care Coordinators, evaluate staff performance and contribute to development plans, monitor operational metrics and referral reports, conduct quality audits, facilitate team huddles and training, respond to escalated patient concerns, manage daily staff assignments and work distribution.
Seniority
Individual Contributor, developing leadership