Associate Director, Central Specialty Operations
Core
Owns end-to-end operations of ChenMed's centrally and virtually delivered specialty services, including clinical appropriateness reviews, curbside consultations, telehealth programs, and clinical pathways.
Role type
Associate Director, Central Specialty Operations
Builds
Operating model for central specialty services, AI-native workflows, and telehealth/virtual care programs
Domain
Healthcare operations, Medicare Advantage, value-based care
Required skills
Systems thinking, workflow mapping, root cause analysis, program launch, team building, data analysis, clinical operations management, AI workflow design
Preferred skills
Clinical background (RN, NP, PA, PharmD), value-based care experience, Medicare Advantage experience, startup/high-growth healthcare experience
Technologies
Excel, Word, PowerPoint, Outlook, AI tools
Responsibilities
Manage intake, reviewer capacity, scheduling, and turnaround times for clinical appropriateness reviews; Operate curbside consultation programs and track utilization; Design, pilot, and scale telehealth projects; Operationalize clinical pathways and translate guidance into workflows; Build dashboards for performance reviews; Lead team development and cross-functional partnerships
Seniority
Senior, hands-on leader growing into team management