Account Follow-Up Representative I
Core
Review and resolution of outstanding insurance balances for hospital patient accounts to ensure timely accounts receivable completion.
Role type
Account Follow-Up Representative (Healthcare Billing)
Builds
Resolved unpaid insurance claims and patient account adjustments
Domain
Healthcare / Medical Billing
Deliverable
client delivery
Required skills
Insurance claim verification, database software, multi-line telephone systems, arithmetic computations, Microsoft Office Suite, HIPAA compliance
Preferred skills
Customer service experience, medical field knowledge, self-study ability
Responsibilities
Verify claim payment status and rebill to patient's insurance, work assigned payor denials and zero pay reports within 48 hours, communicate with insurance companies for payment, perform research on outstanding accounts and route through workflows, document research findings and notate next steps, review and recommend account adjustments, complete role-based education and assigned learning courses.
Seniority
Entry-level to Junior (1-3 years experience)
