Employee Assistance Officer Manager APAC
Core
Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events across the APAC region.
Role type
Senior IC Employee Assistance Manager
Builds
Regional employee assistance procedures, playbooks, and crisis response capabilities
Domain
Corporate Security / Employee Welfare / Crisis Management
Deliverable
dashboards & analysis
Required skills
Incident response leadership, crisis coordination, cross-functional partnership, case management, program metrics analysis, stakeholder liaison, documentation, process improvement
Preferred skills
APATAP CTM certification, ASIS CPP certification, DHS TERC certification, language skills
Technologies
None explicitly stated
Responsibilities
Lead regional employee assistance during security incidents and evacuations; coordinate support for stranded travelers and medical emergencies; serve as regional lead during crisis activations; build partnerships with HR, Legal, and external providers; oversee complex assistance cases from notification to resolution; develop and maintain regional assistance procedures and playbooks; analyze program metrics and KPIs to support data-driven decision-making; prepare executive-level operational reports and briefing materials.
Seniority
Manager, operational leadership
