Employee Assistance Officer Manager APAC
Core
Lead regional employee assistance and crisis response for Accenture employees across APAC, managing security incidents, travel disruptions, medical emergencies, evacuations, and fatalities.
Role type
Senior IC Employee Assistance Manager (Crisis & Incident Response)
Builds
Regional employee support programs, incident response playbooks, and crisis communication channels
Domain
Corporate Security / Human Resources / Crisis Management
Deliverable
client delivery
Required skills
Incident response leadership, cross-functional stakeholder management, case coordination, program metrics analysis, SOP development, executive reporting, confidentiality handling, crisis communication
Preferred skills
APATAP CTM certification, ASIS CPP certification, DHS TERC certification, language skills, data analysis for leadership, process improvement
Technologies
None explicitly stated
Responsibilities
Lead regional employee assistance during security incidents and natural disasters; Coordinate support for stranded travelers, evacuations, and medical emergencies; Serve as regional lead during crisis activations; Oversee complex employee assistance cases from notification to resolution; Develop and maintain regional assistance procedures and playbooks; Prepare executive-level operational reports and KPI dashboards
Seniority
Senior, hands-on IC
