Customer Service Manager (Part-Time)
Core
Lead and manage front-end and service operations at a retail store, driving sales results and an engaging customer experience.
Role type
retail store manager (part-time)
Builds
retail store operations and customer experience
Domain
retail / arts and crafts
Deliverable
product features
Required skills
retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
none stated
Technologies
POS, Self-Checkout
Responsibilities
Assist Store Manager in leading adherence to SOPs and company programs; ensure execution of company policies and standards; model and coach best-in-class Customer Experience and selling behaviors; provide Manager-on-Duty coverage; oversee Balloons business, birthday party operations, and in-store events; promote Loyalty Rewards Program; champion MCC/Extend services; drive sales in Knit & Sew Shop and Custom Framing; ensure efficient execution of BOPIS and Same Day Delivery; train and develop team members; maintain Asset Protection practices.
Seniority
Mid-level, hands-on IC