Retail Customer Service Team Member

Michaels

Shiloh-3500 Green Mount Crossing Dr, USFull-time2026-10-06 → 2026-11-10

Based in United States

Core

Deliver friendly customer service, assist customers in shopping and locating products, and manage checkout operations.

Role type

retail customer service team member

Builds

customer shopping experience and store merchandise availability

Domain

retail

Deliverable

product features

Required skills

cash handling, customer engagement, merchandise recovery, truck unloading, inventory management, omnichannel support

Responsibilities

Help customers shop and locate products, execute cash handling, engage customers on rewards programs, assist with Buy Online Pickup in Store and Ship From Store, participate in truck unloading and stocking, perform merchandise recovery and maintenance, support shrink and safety programs

Seniority

entry-level

About Michaels

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional inf