Client Service Delivery, Sr Manager
Core
Senior Manager responsible for end-to-end delivery of infrastructure and cloud services, ensuring SLA alignment and driving service improvement through AIOps and automation.
Role type
Senior Manager, Service Delivery (Infrastructure & Cloud)
Builds
High-quality, SLA-driven infrastructure and cloud services for clients
Domain
IT Operations, Cloud Infrastructure, AIOps
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service Delivery Management, AIOps implementation, Observability tooling, Stakeholder management, Financial management, Risk management, Compliance governance, Automation strategy, Incident escalation, Data-driven decision making
Preferred skills
Agile Delivery, Project management, DevOps, FinOps, ITIL V4, ISO20k, Site Reliability Engineering, AI Ops frameworks
Technologies
Dynatrace, ServiceNow, Datadog, New Relic, Elastic, Splunk IT Service Intelligence, Moogsoft, BigPanda, Azure Monitor, AWS DevOps Guru
Responsibilities
Own full lifecycle service delivery across infrastructure and cloud environments, Leverage AIOps and observability tools to proactively monitor service health, Act as primary point of contact for service delivery and client communication, Analyse service metrics to identify continuous improvement opportunities, Establish and lead governance forums and performance discussions, Act as escalation lead for major incidents and service risks
Seniority
Senior, hands-on IC with management responsibilities
