Retail Sales Manager
Core
Lead store operations and drive sales performance by coaching staff on selling behaviors, managing front-end service, and overseeing specific in-store programs like the Knit & Sew Shop and Balloons business.
Role type
Retail Store Manager (IC)
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail destination.
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP execution, POS system management, inventory management, loss prevention, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS systems, Self-Checkout systems
Responsibilities
Coach team on selling behaviors and customer experience, ensure compliance with SOPs and company policies, manage front-end and service operations, oversee specific in-store programs (Balloons, Knit & Sew, Framing), drive loyalty program enrollment, manage BOPIS and Same Day Delivery, provide MOD coverage, train and develop team members.
Seniority
Mid-level, hands-on IC