Retail Sales Manager
Core
Lead store operations and drive sales performance by coaching staff on selling behaviors, managing front-end and service execution, and overseeing specialized departments like the Knit & Sew Shop and Balloons business.
Role type
Retail Store Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts and craft retail chain
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP compliance, POS system management, inventory management, customer experience management, loss prevention, omni-channel fulfillment
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in managing SOP adherence and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business and birthday party operations; Drive sales in the Knit & Sew Shop; Ensure efficient execution of BOPIS and Same Day Delivery; Train and develop team members; Partner in maintaining Asset Protection practices
Seniority
Mid-level, hands-on IC