Customer Service Team Member

Cincinnati-9851 Waterstone Blvd, USFull-time2026-09-25 → 2026-11-13

Core

Deliver friendly customer service, assist customers in locating products, and manage checkout experiences in a retail store.

Role type

retail customer service associate

Builds

retail store operations and customer shopping experience

Domain

retail

Deliverable

product features

Required skills

customer service, cash handling, merchandise recovery, stock management, omnichannel support, sales promotion

Responsibilities

Help customers shop and locate products, execute cash handling, engage customers on rewards programs, assist with Buy Online Pickup in Store and Ship From Store, participate in truck unloading and stocking, maintain store recovery standards, support shrink and safety programs.

Seniority

entry-level

About Michaels

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional inf