Full Time Retail Sales Manager

Danvers-35 Independence Way, USFull-time2026-11-05 → 2026-11-11

Core

Lead a high-performing retail team to drive sales results and deliver an engaging customer experience in a creative arts store.

Role type

Retail Sales Manager

Builds

Store sales, customer service, and operational execution for a creative arts retail chain.

Domain

Retail / Creative Arts / Consumer Goods

Required skills

Retail leadership, team coaching, SOP adherence, customer experience management, POS operations, inventory management, loss prevention, shift management, sales KPIs, omni-channel fulfillment

Preferred skills

Experience with loyalty programs, custom framing operations, balloon party events, knit & sew shop management

Technologies

POS systems, Self-Checkout systems, Loyalty Rewards platforms

Responsibilities

Coach team members on selling behaviors and customer service; Ensure compliance with SOPs and company policies; Provide Manager-on-Duty coverage; Oversee special events and in-store programs; Drive sales in specific departments (Knit & Sew, Custom Framing); Manage asset protection and shrink reduction; Execute BOPIS and Same Day Delivery.

Seniority

Mid-level, hands-on IC

About Michaels

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional inf