Customer Experience Manager - Full Time
Core
Manage front-end operations and deliver a customer-centric shopping experience in a retail store, including leading omnichannel processes and maintaining store recovery standards.
Role type
Retail Store Manager / Customer Experience Manager
Builds
Customer shopping experience and store operational compliance
Domain
Retail / Arts & Crafts
Deliverable
product features
Required skills
Team leadership, SOP adherence, KPI management, inventory management, cash reconciliation, shrink and safety program execution, customer service, event planning, physical stamina
Preferred skills
Retail management experience
Technologies
None stated
Responsibilities
Lead the omnichannel processes, Manage and execute shrink and safety programs, Assist with cash reconciliation and bank deposits, Assist with inventory processes, Train and coach the customer experience team, Serve as Manager on Duty, Plan and lead in-store events
Seniority
Individual Contributor, supervisory level