ServiceNow Lead IT QA Analyst
Core
Lead QA strategy and execution for ServiceNow platform projects, releases, and enhancements, ensuring solutions meet business requirements before deployment.
Role type
Senior IC ServiceNow QA Lead
Builds
Reliable, scalable ServiceNow solutions (ITSM, ITOM, HRSD, CSM, SPM)
Domain
Enterprise IT / ServiceNow Platform
Required skills
ServiceNow platform testing, test strategy planning, automated test script creation, defect lifecycle management, UAT coordination, performance/load testing, Agile/Scrum methodologies, stakeholder communication, mentorship
Preferred skills
ServiceNow CSA certification, ISTQB certification, ATF framework experience, REST/SOAP API integration testing, large-scale implementation support
Technologies
ServiceNow, ATF, defect-tracking tools, performance testing tools
Responsibilities
Define end-to-end QA strategy for ServiceNow projects, develop test plans and cases, lead functional/regression/UAT testing, manage defect resolution, build and maintain automated test scripts, mentor junior QA analysts
Seniority
Senior, hands-on IC with leadership responsibilities