UI/UX Designer
Core
Design intuitive, accessible, and engaging experiences for enterprise workflows, workspaces, and AI-assisted tools within the ServiceNow platform.
Role type
Senior IC UI/UX Designer
Builds
ServiceNow workspaces, Employee Center, portals, mobile experiences, Virtual Agent, and AI-assisted workflows
Domain
Enterprise IT / Low-code platform / Workflow automation
Deliverable
production ML models | product features
Required skills
User research, journey mapping, wireframing, prototyping, usability testing, design systems, accessibility (WCAG), responsive design, cross-functional collaboration
Preferred skills
ServiceNow UI Builder, Configurable Workspace, Employee Center, Service Portal, Virtual Agent, Now Assist, HTML/CSS/JavaScript, user research certification
Technologies
Figma, FigJam, ServiceNow UI Builder, ServiceNow Configurable Workspace
Responsibilities
Design user flows, wireframes, and prototypes; conduct user interviews and usability testing; synthesize feedback into design requirements; collaborate with developers on implementation; document design decisions and reusable patterns; present concepts to stakeholders
Seniority
Senior, hands-on IC
