Field Service Specialist
Core
Perform on-site and remote installations, maintenance, and support of direct liquid cooling (DLC) systems for data centers and high-performance computing environments.
Role type
Field Service Specialist (Physical/clinical work)
Builds
Direct liquid cooling systems for data centers and supercomputers
Domain
Data center infrastructure / Technical cooling systems
Deliverable
physical/clinical work
Required skills
Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting), hydronics expertise, technical cooling system loop knowledge, pipe materials and joining methods proficiency, mission-critical environment experience, Microsoft Office proficiency, valid driver's license, valid passport
Preferred skills
Mechanical/Electrical background, control systems integration understanding, FSM software platform experience, hands-on technical ability, adaptability to shifting priorities
Technologies
NetSuite, SAP
Responsibilities
Perform on-site and remote installations of CoolIT products, conduct preventative and corrective maintenance on DLC systems, provide technical support to ASP or End-User on-site technicians, offer Plumbing and HVAC consultation to internal teams, deliver training to customers and internal staff, troubleshoot and resolve issues following established service processes, complete accurate service documentation, coordinate and dispatch field service visits
Seniority
Mid-level, hands-on IC
