Lead AI Solution Architect – Customer
Core
Design and lead end-to-end delivery of customer-focused AI solutions, including machine learning, generative AI, and agentic AI systems, to improve customer experiences and drive business value.
Role type
Senior IC Lead AI Solution Architect (Manager level)
Builds
Production-ready AI platforms and applications for marketing, commerce, sales, and customer service
Domain
Customer experience, marketing, commerce, and service within the professional services/consulting industry
Deliverable
production ML models | product features
Required skills
Generative AI and LLM production experience, Modern AI architecture (RAG, agentic systems), Cloud platform expertise (Azure/AWS/GCP), Enterprise data integration, Technical leadership, Consulting and stakeholder management, Responsible AI and governance
Preferred skills
Experience coaching engineering teams, Business development support
Technologies
Azure, AWS, GCP, LLMs, RAG, Agentic AI systems, CRM, CDP, CMS, DAM
Responsibilities
Design end-to-end architectures for AI solutions across the customer lifecycle, Lead multidisciplinary delivery teams from concept to production, Make key technology and design decisions, Translate technical concepts into business outcomes, Establish technical standards and best practices, Support business development activities
Seniority
Manager (L7), hands-on IC with leadership responsibilities
