Service Delivery Coordinator
Core
Coordinate service delivery, logistics, and transportation for game equipment at casino locations, ensuring smooth operations and customer commitments.
Role type
Service Delivery Coordinator (Logistics & Field Service Coordination)
Builds
On-site service coordination, game transportation, and operational workflows for casino gaming equipment
Domain
Gaming industry + Logistics & Field Service Operations
Required skills
Service delivery coordination, logistics planning, transportation management, risk assessment, cross-functional collaboration, data accuracy, scheduling, exception management
Preferred skills
Experience in service delivery, order management, field service coordination, logistics, transportation, customer operations
Technologies
Remedy, Retriever, Salesforce Service Cloud, Salesforce, ERP systems, e2Open (TMS)
Responsibilities
Develop executable delivery plans for casino service visits, coordinate game transportation with external carriers, manage service scheduling pipelines, resolve logistics blocking issues, ensure accurate data across sales and service systems, partner with regional teams to meet customer commitments
Seniority
Individual Contributor, operational level
