Assistant Vice President, Claims Program Manager
Core
Lead the strategy, design, delivery, and governance of technical claims training and professional development for File Handlers and Claims Leaders, focusing on coverage analysis, file management, and litigation resolution.
Role type
Senior IC Claims Program Manager (Training & Development)
Builds
Technical training programs, learning pathways, job aids, and professional development curricula for claims professionals.
Domain
Commercial Insurance / Claims Management
Required skills
Commercial insurance claims experience, coverage analysis (CGL/CPL), policy interpretation, litigation strategy, claim file management, negotiation, reserving, training design and delivery, stakeholder management.
Preferred skills
Experience with Commercial General Liability and Commercial Professional Liability policies, facilitation of workshops and roundtables, curriculum development.
Technologies
Learning management systems, policy databases, claim management software.
Responsibilities
Design and deliver technical training on coverage analysis, file management, and litigation resolution; develop differentiated learning pathways for new and experienced claims professionals; create job aids and technical resources; coordinate with Legal, Compliance, and Claims Leaders to ensure training alignment with best practices and regulations.
Seniority
Senior, hands-on IC