Opérateur de contrôle (OCQ)
Core
Verify and enforce transport ticket usage, issue fines for infractions, and assist passengers on the tramway line to reduce fraud and ensure service quality.
Role type
On-site transit control operator
Builds
Enforces fare compliance and passenger safety on public transport lines
Domain
Public transportation / Transit operations
Required skills
Legal knowledge, digital tool proficiency, conflict resolution, safety management, team coordination, adaptability
Preferred skills
Civil control authorization, team leadership, complex situation management
Responsibilities
Inspect tickets and validate travel documents, issue fines and draft official reports for infractions, assist and inform passengers during their journey, monitor line equipment and report anomalies, manage passenger flow and ensure line comfort, handle incidents and coordinate with management
Seniority
Entry-level, operational IC