Opérateur de contrôle (OCQ)
Core
Enforce transport ticketing rules, verify and validate travel documents, issue fines for infractions, and assist passengers on the tramway line to ensure safety and service quality.
Role type
Frontline transport control operator (tramway)
Builds
Ticket validation enforcement and passenger assistance on public transit lines
Domain
Public transportation / Urban mobility
Deliverable
client delivery
Required skills
Legal framework knowledge, digital tool proficiency, conflict resolution, safety risk management, incident reporting, passenger communication
Preferred skills
Civil control authorization, team leadership, adaptability in complex situations
Responsibilities
Verify and validate travel documents, issue fines and draft official reports for infractions, assist passengers with information and guidance, monitor line equipment and report anomalies, manage safety risks and crowd flow, handle incidents and emergencies
Seniority
Entry-level, operational IC