Manager, Process Excellence (India)
Core
Lead strategic and operational initiatives to drive continuous improvement, process standardization, and operational excellence across GCC locations using Lean Six Sigma, data analytics, and AI-enabled solutions.
Role type
Manager, Process Excellence
Builds
Operational efficiency, standardized processes, and scalable service delivery frameworks for Global Capability Centers.
Domain
Financial Services / Operations / Process Transformation
Required skills
Lean Six Sigma methodologies, process mapping, data analytics, stakeholder management, change management, project management, KPI definition, AI/automation strategy
Preferred skills
QMS/DMS frameworks, knowledge management, training program design, AI/automation platform implementation
Technologies
Microsoft Office Suite, LMS, Zoom, process mapping tools, dashboarding tools, workflow management tools, automation platforms
Responsibilities
Lead and deliver process excellence initiatives across multiple practices; Coach and mentor Process Excellence team members; Partner with GCC leaders to enhance service delivery and client experience; Define, track, and report KPIs to evaluate process improvement effectiveness; Manage Process Excellence Analysts and Senior Analysts; Lead cross-functional project teams to deliver outcomes.
Seniority
Manager, hands-on leadership with team management