Underwriting Technician
Core
Deliver accurate, timely underwriting administration and responsive broker support across Personal Lines insurance products.
Role type
Underwriting Technician (Personal Lines)
Builds
Policy transactions, records, and broker service outcomes
Domain
Insurance (Personal Lines)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Policy administration, insurance terminology, policy lifecycle knowledge, data accuracy, broker communication, Microsoft 365 proficiency, prioritization, regulatory compliance (FCA/Consumer Duty)
Preferred skills
UK Motor or Personal Lines experience, direct broker interaction, underwriting principles and delegated authority, CII certification
Technologies
Microsoft 365, insurance workflow systems
Responsibilities
Process new business, renewals, mid-term adjustments, endorsements, and cancellations; check policy information and documentation for accuracy; support underwriters by gathering information and preparing referrals; respond to broker queries via telephone, email, and digital channels; escalate complex matters outside delegated authority; maintain data quality and comply with FCA requirements and internal procedures.
Seniority
Junior to Mid-level, hands-on operational support